Whenever I coach leaders on communication, I invariably recommend that they tell the end of the story first. The end of my story is: Think about the messages you give to your team and your organization through small, day-to-day actions; they are much more impactful than the big events and speeches.  The best CEOs I have known […]

We celebrate CEOs for encyclopedic mastery of every aspect of their business. We routinely ask government leaders if they knew the smallest details of an issue, and if not, why they didn’t. But are we setting leaders up for success? What if the cost of that knowledge is the loss of motivation and learning opportunities for everyone around […]

Scott Kirby, the CEO of United Airlines, spoke on CBS This Morning yesterday about the steps they have taken regarding vaccine mandates, managing unruly passengers, and rewarding employees for their commitment and engagement. Throughout his interview, he demonstrated perfectly the three rules of great leadership:   Give your people: Something to believe in Someone to […]